Privacy Policy
Last updated: October 8, 2025
At ChartLord AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and trading services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Sign up for our newsletter
- Request customer support
- Purchase our products or services
The personal information we collect may include:
- Name
- Email address
- Phone number
- Billing information
- Trading account credentials (for service integration)
1.2 Automatically Collected Information
When you access our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type
- Operating system
- Access times
- Pages viewed
- Referring website addresses
2. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, operate, and maintain our services
- Improve and personalize your experience
- Understand how you use our services
- Develop new products, services, features, and functionality
- Communicate with you about our services, updates, and other information
- Process transactions and send related information
- Prevent fraudulent transactions and monitor against theft
- Comply with legal obligations
3. Disclosure of Your Information
We may share your information in the following situations:
- With Service Providers: We may share your information with third-party vendors, service providers, and other third parties who perform services on our behalf.
- Business Transfers: We may share your information in connection with a merger, sale of company assets, financing, or acquisition.
- Legal Requirements: We may disclose your information where required by law or to protect our rights.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information. However, no electronic transmission or storage technology is completely secure, so we cannot guarantee the absolute security of your data.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to restrict processing of your personal information
- The right to data portability
- The right to object to processing of your personal information
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use information about you and your interaction with our website. We may use these technologies to:
- Collect usage and performance data
- Store your preferences
- Personalize content
- Target advertisements
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
7. Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Phone: +31 97010270133